Shipping & Returns

We ship to all U.S. states.

Shipping

Shipping and Processing Fees Are Per Address

Merchandise usually ships via USPS Flat Rate. Shipping is charged at the time you place your order. Most in stock items ship within 1-2 business days. Please allow up to 3 weeks for custom orders to ship.

If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.

Packages are shipped with tracking confirmation. Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.

You can check the status of your package anytime by logging into your account. 

Wholesale Partners: Please allow up to 3 weeks for WHOLESALE ORDERS to ship; longer during peak seasons.

Claims:

All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated, we will be happy to ship a replacement.

To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.

We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.

Exchanges:

We will gladly exchange items incorrectly shipped, or items that are damaged in transit, if the item is returned in its original condition and packaging within 5 days of the date that it was received.

If you'd like to exchange an item you may do so within 30 days of the order date.

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Customer Exchange Process

1. Log into your account, My Account.

2. Click Completed to see a list of your completed orders. 

3. Find the order you wish to return, then click Return Item(s) next to View Order Details. 

4. Complete the questions re: Why are you returning these items?

5. Click Submit Return Request.

When your return request is successfully submitted, you will receive a confirmation email.

Carefully package and return the item(s) to us. Be sure to include your RMA # on the box.

Once we have received your item and completed your request, your order status will be updated. 

You may want to insure your exchange/return; we cannot be responsible for lost or misdirected returns or items damaged in transit.

Items that CANNOT be returned include; clearance items, all altered, personalized and/or custom orders and made-to-order items are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact style/color etc. as the original order. If there is a change in any specification differing from the original order, it will be charged as a new item.

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Wholesale Partners:
Merchandise must be in its original package and in saleable condition and can be subject to a 20% restocking fee. Refused shipments will be subject to a 10% restocking fee and all shipping charges.


Damaged Goods and Shortage Claims:

Claims for damaged goods, due to shipping, or shortage must be reported to OMI Beads within 5 business days of receipt. All damaged merchandise must be left in the original carton in order to file a claim. An RMA number must be obtained before returning to OMI Beads.